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Sending Newsletters

  • How do I send a newsletter I created using a HTML editor (Dreamweaver etc) on my computer?
  • How do I send a newsletter I created in Word on my computer?
  • Do you have a built-in editor?
  • How do I use the Email Newsletter Builder?
  • Do you offer templates?
  • What are embedded images? How do I activate this option?
  • How do I configure From: sender names and email addresses?
  • Can I use multiple From: sender names and email addresses?
  • Email Authentication (SPF, SenderID, DKIM , DomainKeys)
  • How do I configure test message recipients?
  • If I send to multiple groups, are duplicates removed?
  • How do I save an e-mail I'm working on as a draft?
  • How do I load a previous e-mail to re-use it for a new e-mail?
  • How do I load a draft version I saved?
  • How do I insert an unsubscribe link?
  • How do I insert a "Click here to view this email in a browser" link
  • How do I insert a "Forward to a Friend" link?
  • How do I configure the Forward to a Friend form?
  • How does Google Analytics Integration work?
  • How do I share my e-mails on social networks?
  • How do I add an attachment?
  • Why do I get a "Attachment too big" error message when trying to attach a file?
  • Can I use video in e-mail newsletters?
  • How can I personalize email newsletters? (Mail Merge)
  • Can subject lines be personalized?
  • Can the "Powered by" footer that is appended to my e-mail newsletters be turned off?
  • Do you have an API to automate sending e-mails?
  • Is YMLP.com GDPR-compliant?

Archives & Reporting

  • How are opens counted? How reliable is it, and what are typical open rates?
  • How are clicks counted?
  • What is bounce back handling?
  • How do I create an archive of past e-mails?
  • How do I print my e-mails?
  • Why are some e-mail programs flagging my e-mail as a potential phishing e-mail?
  • Can I use a custom domain name for redirect links used for click-through rate reporting?
  • Do you have an API to pull in reporting data from your our own apps?

Manage Contacts

  • How do I upload an existing opt out list of unsubscribed contacts?
  • How do I upload contacts from Outlook?
  • How do I upload contacts from Outlook Express?
  • How do I upload contacts from Windows Mail?
  • How do I upload contacts from Gmail?
  • How do I upload contacts from Yahoo?
  • How do I upload contacts from Windows Live Hotmail?
  • How do I upload contacts from a Mac address book ?
  • Are duplicates removed when I upload contacts?
  • Are unsubscribed contacts added back in when I upload contacts?
  • Are obsolete email addresses (previously removed by bounce back handling) added back in when I upload contacts?
  • How do I use filters?
  • How do I view or export unsubscribed contacts?
  • How do I view or export contacts removed by bounce back handling?
  • Do you have an API to automate syncing the e-mail database?

Website Forms

  • How do I change the welcome message, the welcome e-mail, the confirmation e-mail etc of a form?
  • Can I receive an e-mail notification when someone signs up for my e-mails?

Account Management & Billing

  • How do I update my billing info?
  • What happens if I upgrade to a higher plan when I've already prepaid for several months?
  • What happens if I downgrade to a lower plan when I've already prepaid for several months?
  • Do you have an affiliate program or a referral program?

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